Coming out of NRF New York, this session brings together local retail leaders to translate global trends and operating shifts into practical, relevant action for the NZ market. The focus is on what’s genuinely changing, what’s scalable, and where leaders should prioritise as they plan for 2026.

Retailers will hear candid perspectives from peers on responding to shifting consumer expectations, the growing role of AI and data-led decisioning, and how operating models and capabilities are evolving in practice including what’s working, what’s stalled, and where investment is paying off.

Designed as a highly curated discussion, the session gives leaders clarity on what to lean into, what to pause, and how to refresh their approach for the year ahead.