Retail frontline teams operate in a fragmented, fast-moving environment, facing rising employee expectations, sustained cost pressure, and uneven AI adoption. While some organisations are starting to embed AI into workforce planning, scheduling and recruitment, many still work across a mix of manual processes, legacy systems and emerging tools, creating real gaps in visibility, consistency and execution at the frontline. The challenge is no longer just adopting new capability, but making it work in frontline operations, where decisions need to be faster, more connected, and more responsive to real-time pressure.

This roundtable will explore how leading organisations are closing that gap between expectation and execution, and what it will take to better align workforce strategy, operational delivery and emerging AI capability in a way that actually works on the ground.